Returns and complaints

The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order. If 14 days have passed since your purchase was delivered, we are unfortunately unable to offer a cashback. In exceptional cases, the return deadline is exceeded, please contact us by e-mail - we will try to propose a satisfactory solution.

Products purchased in a stationary store are not returnable - it is possible to exchange for another product or a gift voucher.

In order to return / exchange the goods, the goods must not show signs of use and must be in the condition in which the customer received them. It must have tags (if attached by the manufacturer), it must not be washed. It must also be sent back in its original packaging with a completed return form.

Products such as underwear, unpacked pacifiers, open cosmetics, cosmetic accessories such as face rollers, hair and body brushes and hygiene products are NOT SUBJECT TO REFUND / REPLACEMENT.


To make a return, please complete the form and attach it to the package. If you are unable to print the form, please kindly write down the necessary information on a sheet of paper.

We do not accept returns in the stationary boutique. They should be sent back by courier to the warehouse address given below:

Bebe Concept

ul. Trenów 55

05-080 Laski

tel. 690 687 300

If your return is approved by us, we will immediately transfer the funds to the account number provided by you or issue a voucher for a given amount to be used in our store (depending on the option selected in the form).

We reserve 14 days for processing the return.

download return form (pdf)

The return should be sent back at your own expense by any courier. We do not collect parcels from parcel machines or collection points.


Products can only be exchanged in our boutique. If you are unable to visit us personally, the exchange of goods consists in returning the products in the form of a return in accordance with the procedure described above and placing a new order in the online store.

We kindly ask you to send the products back together with the completed return form - thanks to this, we are able to efficiently carry out the procedure of sending funds back to your account.


In the case of a complaint about a defective product, please contact us by e-mail: - Please attach the completed complaint form and photos showing the defect.

We immediately forward the case to the manufacturer of the damaged item and follow its instructions.