FAQ - Frequently Asked Questions
Here you will get the fastest answers to the most frequently asked questions. If your question is not on the list, write to us using the contact form, we will try to answer your e-mail within 24 hours. You can also contact us by phone at +48 690 687 300
Returns / Exchange
How much time do I have for a refund?
The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order. If 14 days have passed since our purchase was delivered, we are unfortunately unable to offer a cashback. In exceptional cases, the return deadline is exceeded, please contact us by e-mail - we will try to propose a satisfactory solution.
Products purchased in a stationary store are not returnable - it is possible to exchange for another product or a gift voucher.
What address can I send my return to?
We do not accept returns in a stationary boutique. They should be sent back by courier to the warehouse address given below:
Bebe Concept
ul. Trenów 55
05-080 Laski
tel. 690 687 300
To make a return, please complete the form and attach it to the package. If you are unable to print the form, please kindly write down the necessary information on a sheet of paper.
Where can I find the return form?
The return form is available at this LINK
You can fill it in on your computer / phone, then print it out and put it in the returned package.
I want to exchange a product
The exchange of goods is possible only in our stationary store for the same price or more expensive. Customers who are not able to visit us stationary, we kindly ask you to return the products in accordance with the return procedure and place a new order in the online store.
We kindly ask you to send the products back together with the completed return form - thanks to this, we are able to efficiently carry out the procedure of sending funds back to your account.
Complaints
How can I claim a defective product?
In the case of a complaint about a defective product, please contact us by e-mail: kontakt@bebeconcept.pl - Please attach the completed complaint form and photos showing the defect.
We immediately forward the case to the manufacturer of the damaged item and follow its instructions.
Do I have to send back the advertised product?
Please submit a complaint by e-mail, and then proceed with the instructions provided in correspondence with our employee.
The complaint procedure depends on the manufacturer.
Orders
Can I add something to an existing order?
In order to add a product to an existing order, please contact us by phone 690 687 300 between 9:00 a.m. and 4:00 p.m. or contact us by e-mail.
If the order has already been processed by our warehouse, unfortunately we will not be able to add anything to the package.
Can I combine orders?
We can only combine orders if they have not been processed by the warehouse.
For information on the status of your order, please contact the office:
690 687 300
There was a mistake in the order I received. What's next?
If, after unpacking the package, it turned out that the received products do not comply with the order or something is missing, please contact us immediately by e-mail.
Can I request an invoice if I already have a receipt?
To receive a VAT invoice for stationary purchases, you must inform the seller in the boutique before finalizing the transaction.
In case of online orders, in order to receive an invoice, please fill in the field with the company's data (name, address and tax identification number of the company).
If the order has already been processed for a private person, unfortunately we cannot issue invoices for the existing fiscal receipt.
Can I order a gift directly to the recipient?
Of course! It is enough to enter the address of the recipient in the shipping data field.
It is also possible to select "gift wrapping".
The receipt is sent electronically, so it will not be in the package.
Do you pack for a gift?
After entering the basket, it is possible to choose gift wrapping of individual products from the order.
Shipment
How long will I wait for the shipment?
We try to fulfill all orders immediately. The delivery time in Poland is 1-2 business days (unless the product page shows information about the extended waiting time). The delivery time for international orders is around 2-5 business days.
In case of delays due to our fault, we will inform you by e-mail.
What is the cost of international shipping?
The cost of shipping abroad depends on the destination.
Zone A - 11 EUR
Czech Republic, Lithuania, Latvia, Germany, Slovakia, Austria, Belgium, Estonia, the Netherlands, Luxembourg, Slovenia, Hungary.
Zone B - 17 EUR
Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Greece, Spain, Ireland, Portugal, Romania, Sweden, Great Britain, Italy.
Will I incur additional costs when ordering to countries outside the EU?
When ordering to countries outside the European Union, such as Great Britain, Switzerland or the USA, you should take into account the possibility of incurring additional customs and tax fees.
They are independent of us and, as the seller, we have no influence on their amount. The rates are set by the customs office when the order is cleared.
The package I received is damaged.
If the package delivered by the courier shows visible signs of damage, the carton is torn, the contents seem broken, you can see streaks of the poured liquid, or the carton is stuck with courier tape - please report a complaint immediately to the courier who delivered the order and fill in the damage report.
All parcels we send are insured, and the customer's complaint when the parcel is delivered is crucial for us to be able to claim compensation from the courier company.
Products
Can I sign up for a product availability notification?
When ordering to countries outside the European Union, such as Great Britain, Switzerland or the USA, you should take into account the possibility of incurring additional customs and tax fees.
They are independent of us and, as the seller, we have no influence on their amount. The rates are set by the customs office when the order is cleared.
Can I reserve a product?
Unfortunately, it is not possible to reserve the product in our online store.
The only option to reserve the goods is to complete the purchase.
Contact
DIDN’T SEE THE ANSWER YOU’RE LOOKING FOR?
Use the form below to contact us by e-mail. We will try to answer you within 24 hours.
To contact us by phone regarding an order, please call 511 687 519
