The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order with baby beds and cradles. If 14 days have passed since your purchase was delivered, unfortunately we cannot offer a cash refund. In exceptional cases when the return deadline is exceeded, please contact us by e-mail - we will try to offer a satisfactory solution.
In order to make a return/exchange, the goods cannot show any signs of use and must be in the same condition in which the customer received them. It must have tags (if attached by the manufacturer) and cannot be washed. It must also be returned in its original packaging along with a completed returns form.
To make a return, please complete the form and include it with your shipment. If you are unable to print the form, please fill in the required data by hand on a piece of paper.
Send them back by courier to the warehouse address given below:
Bebe Concept
ul. Trenów 55
05-080 Laski
If your return is approved by us, we will immediately transfer the funds to the account number you provided or issue a voucher for a given amount to be used in our store (depending on depending on the selected option in the form). We reserve 14 days to consider the return.
In case of a complaint about a defective product, please contact us by e-mail kontakt@bebeconcept.pl - Please attach the completed complaint form and photos showing the defect.
We immediately forward the case to manufacturer of the damaged item and follow his instructions.
