Colección: Gorros y pasamontañas

Delivery of headwear for children

We ship headwear for children via InPost and DPD courier companies. They guarantee fast and timely sending of parcels to any indicated place in Poland on the next business day between 8:00 a.m. and 6:00 p.m.

Shipping abroad is via DHL and may take 2-5 business days.
The parcels are insured, thanks to which we ensure safe delivery of children's headgear by couriers.

Orders to countries outside the European Union may involve additional fees (customs duties, VAT) on the recipient's side. As the sender, we are not responsible for the amount of these fees.

SHIPPING PRICE LIST for headwear for children in DOMESTIC Poland:
- PLN 17 DPD courier (for pre-paid orders up to PLN 499)
- 0 PLN DPD courier (for pre-paid orders from PLN 500)
- PLN 23 DPD courier cash on delivery
- PLN 17 InPost courier (for pre-paid orders up to PLN 499)
- PLN 0 InPost courier ( for orders with prepayment from PLN 500)
- PLN 20 InPost courier Cash on delivery
- PLN 11.99 Delivery to InPost parcel locker

Returns and complaints about headgear for children

The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order with child's headgear. If 14 days have passed since delivery of the purchases, unfortunately we cannot offer a cash refund. In exceptional cases, if the return deadline is exceeded, please contact us by e-mail - we will try to offer a satisfactory solution.

In order to make a return/exchange, the goods cannot show signs of use and must be in the same condition in which the customer received them. It must have tags (if attached by the manufacturer) and cannot be washed. It must also be returned in its original packaging along with a completed returns form.
To make a return, please complete the form and include it with your shipment. If you are unable to print the form, please fill in the required data by hand on a piece of paper.
Send them back by courier to the warehouse address given below:

Bebe Concept
ul. Trenów 55
05-080 Laski

If your return is approved by us, we will immediately transfer the funds to the account number you provided or issue a voucher for a given amount to be used in our store (depending on depending on the selected option in the form). We reserve 14 days to consider the return.

In case of a complaint about a defective product, please contact us by e-mail kontakt@bebeconcept.pl - Please attach the completed complaint form and photos showing the defect.
We immediately forward the case to manufacturer of the damaged item and follow his instructions.